Substitution Policy

Substitution Policy

Bloomex Australia works with fresh flowers, plants, containers, hampers, and gift add-ons that can vary by season, route, and local availability. Product photos are examples of the style, colour palette, and value of the item selected, but the exact flowers, colours, containers, or add-ons may vary.

When substitutions may happen

A substitution may be needed when a flower variety, colour, container, hamper item, plant, or add-on is unavailable, affected by seasonality, delayed in supply, or unsuitable for delivery on the requested date or route.

How Bloomex Australia handles substitutions

When a substitution is required, Bloomex Australia aims to preserve the overall style, occasion, and value of the product selected. Substituted items should be of equal or greater value where possible.

For occasion-sensitive orders such as sympathy, funeral, birthday, anniversary, get well, or love and romance gifts, the team aims to keep the arrangement appropriate for the message and recipient.

Product images and colours

Images on the site are for display purposes. Natural flower colour, bloom size, container style, wrapping, and presentation may vary from the image depending on availability and delivery conditions.

Questions about an order

If you have a question about a substitution on an order already placed, please contact Bloomex Australia with your order number, recipient details, and a clear photo where relevant.