Promotion Policy

Promotion & Discount Policy

Bloomex Australia may offer promotions, discounts, coupons, gift certificates, free delivery offers, voucher codes, Bloomex Bucks, seasonal offers, or limited-time product pricing. These offers are intended to help customers shop value-focused flowers, gifts, and hampers online while keeping order rules clear before payment.

How promotions apply

• Promotions or discounts cannot be combined with other promotions, discounts, coupons, vouchers, Bloomex Bucks, or free delivery offers unless the offer clearly says otherwise.
• Promotions and discounts must be entered or selected before checkout is completed. They cannot be applied retroactively after purchase.
• Promotional pricing, coupon values, minimum spends, included products, excluded products, and delivery conditions may vary by offer.
• Some promotions may apply only to selected products, selected delivery dates, selected regions, next-day delivery, or standard delivery services unless otherwise stated.
• Delivery fees, service fees, taxes, add-ons, upgrades, and optional extras are not discounted unless the promotion specifically includes them.
• Discounts, coupons, gift certificates, and Bloomex Bucks have no cash redemption value and cannot be exchanged for cash.

Availability and changes

Product availability, delivery dates, delivery fees, and promotional pricing are confirmed during checkout before payment. If an item, date, or delivery option is unavailable, customers may need to choose another product, date, or recipient address option before placing the order.

Bloomex Australia may change, pause, or end a promotion or discount at its discretion, including where there is a pricing error, technical issue, stock issue, misuse, or a condition that prevents the offer from being fulfilled as intended.

Customer support

If you have questions about an active promotion, a coupon code, a gift certificate, Bloomex Bucks, or an offer on an order already placed, contact Bloomex Australia support with your order number and the offer details so the team can review the request.

Errors and omissions excepted.