Order support
We’re here to help with your order
Our team is available 24/7. Have your order details ready and we’ll review your request quickly and clearly.
Before you contact us
Have these details ready
Order number
From your confirmation email.
Purchaser email
The email used to place the order.
Recipient name
Who the order is going to.
Delivery date
The date requested at checkout.
Delivery postcode
The recipient’s suburb / postcode.
Common requests
What can we help with?
Change or update an order
Adjust a message, address or delivery date where the order hasn’t shipped.
Delivery question
Track progress or confirm timing for a same-day or future delivery.
Substitutions
Fresh seasonal stems are occasionally swapped for items of equal or greater value.
Pricing & refunds
Questions about a charge, voucher or return under our policies and the ACL.
Talk to our team, any time.Call 1800 905 147
Or email care@bloomex.com.au — phone support is available 24/7.