Answers before and after you order
Find practical answers for order help, delivery timing, substitutions, packaging and gift certificate questions — the full list is just below.
What people ask most
Placing, changing and tracking an order.
Timing, coverage, substitutions and packaging.
How offers and codes are applied and redeemed.
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Helpful Answers
Answers for common order, delivery, substitution, packaging, gift certificate, and voucher questions.
Orders
Have your order number, purchaser email address, recipient name, delivery date, and delivery postcode ready when contacting Bloomex Australia support. Those details help the team review the order quickly.
Check the purchaser inbox, junk folder, and spam folder first. If the email is still missing, contact support with the purchaser name, recipient name, delivery date, and any payment reference.
Recipients should check reception desks, front desks, building mailrooms, safe-drop areas, and other delivery points that match the address notes supplied at checkout.
Contact Bloomex Australia as soon as possible. Changes may not be possible once an order has already been prepared, dispatched, or routed for delivery.
Delivery and products
Available delivery dates, fees, and delivery options are shown at checkout before payment. Final availability depends on the recipient address, selected product, requested date, and service coverage.
Fresh flowers, colours, containers, and add-ons can vary by season and availability. When a substitution is required, Bloomex Australia aims to preserve the style and occasion of the arrangement and provide an item of equal or greater value where possible.
Packaging can vary by product, route, and checkout selections. Bouquets may be wrapped for transport, and vases or containers should be added during ordering when the selected product does not include one.
Gift certificates and vouchers
Eligible Bloomex Australia certificate offers are issued according to the terms shown with the offer. The $20 certificate is sent by SMS as Bloomex Bucks to the recipient's mobile number, is not redeemable for cash except where required by law, and cannot be used toward applicable taxes or delivery fees.